Job Description

Job Description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start  Caring. Connecting. Growing together.  

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The  Field Based   Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a  Field Based   Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinants of health such as transportation, housing, and food access.

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Together, we're removing the barriers that keep people from receiving the kind of quality healthcare that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well - being.

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Schedule:  Schedule is Monday through Friday an 8-hour shift to be determined by the hiring manager between the hours of 8 am to 5 pm Eastern Standard Time.

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Location:  Macon, Swain, Jackson, Haywood Counties, and surrounding areas North Carolina.

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Local travel up to 50% and mileage is reimbursed at current government rate.

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If you reside near Macon, Swain, Jackson, Haywood Counties, and surrounding areas North Carolina , you will enjoy the flexibility to telecommute* as you take on some tough challenges.

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Primary Responsibilities:

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• Linking members to applicable community resources
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• Complete field visits for high risk, hard to reach members
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• Telephonic outreach to targeted members
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• Keep the members out of the hospital by supporting regular visits to their primary physician
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• Keep members actively engaged with their primary physician
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• Support the member to ensure pick - up of their Rx
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• Proactively engage the members to manage their care
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• Provide member education
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• Support transitions of care
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• Create a positive and engaging experience for the member
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• Help to keep members compliant with their care plans
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• Collaborate with members’ care team (community, providers, internal staff)
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• Partner with and support care team by completing delegated tasks
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• Knowledge and continued learning of community cultures and values
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• Conduct individual-level screenings to capture members’ current health care needs (e.g. Transitions of Care, Health Risk assessments)
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• Engage members to participate in the screening process and collaboratively develop plan of care based on their individual needs, preferences, and objectives
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• Performs other duties as assigned
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What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

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• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
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• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
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• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
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• 401(k) Savings Plan, Employee Stock Purchase Plan
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• Education Reimbursement
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• Employee Discounts
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• Employee Assistance Program
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• Employee Referral Bonus Program
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• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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• More information can be downloaded at: 
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You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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• High School Diploma/GED (or higher) OR 2+ years of community outreach experience
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• 1+ years of community outreach and/or field work experience in a health care setting
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• Intermediate level of computer proficiency including MS Word, Excel and Outlook
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• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) and access to high-speed internet
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• Must have resided within the local community for 2+ years with familiarity of culture and values of the community
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• Valid state of North Carolina driver’s license and state-required insurance with access to reliable transportation that will enable you to travel locally approximately 50% of the time and up to 150-mile round trip to client and/or patient sites within a designated area
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• Reside in North Carolina within a commutable distance to Swain, Macon, Jackson, and Haywood Counties
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Preferred Qualifications:

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• Bachelor's Degree in a health-related field or social work or Health Care Administration
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• Community Health Worker (CHW) State course completion
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• CHW certification
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• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
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• Experience with arranging community resources
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• Experience with electronic charting
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• Background in managing populations with complex medical and behavioral needs
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• Knowledge of Medicaid population
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• Bilingual – Spanish
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Soft Skills:  

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• Ability to work independently and maintain good judgment and accountability 
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• Demonstrated ability to work well with health care providers 
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• Strong organizational and time management skills 
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• Ability to multi-task and prioritize tasks to meet all deadlines 
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• Ability to work well under pressure in a fast-paced environment 
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• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
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*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

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Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

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At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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#RED, #RPO

Job Tags

Hourly pay, Minimum wage, Full time, Temporary work, Work experience placement, Local area, Remote work, Shift work, Monday to Friday,

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