Job Description

Job Description

Are you someone who thrives on delivering great service, loves learning new things, and enjoys being the go-to person for getting things done? We’re looking for a proactive and dependable Customer Service Administrator to join our team!

In this essential role, you’ll play a key part in supporting our customers and internal service team by processing parts orders and serving as the first friendly voice customers hear when they call. If you’re organized, tech-savvy, and excited by a fast-paced environment where every day is a little different – this could be the perfect fit for you!

WHAT YOU’LL DO

Parts Specialist

• Receive and process parts orders accurately and efficiently.
• Prepare and send invoices and handle warranty documentation.
• Partner with our experienced team members to learn processes and ensure seamless operations.

Phone Receptionist

• Answer and route incoming calls with professionalism and a customer-first attitude.
• Triage customers’ needs and direct them to the appropriate support technician.
• Collaborate with our Front Desk Administrator to learn best practices for call handling and customer communication.

WHAT WE’RE LOOKING FOR

• A strong sense of ownership and accountability when resolving customer needs.
• Willingness and enthusiasm to learn new skills, systems, and procedures.
• Flexible and adaptable mindset to handle shifting priorities and tasks.
• Comfort using new technologies to support daily administrative and service functions.

WHY THIS ROLE?

This is a fantastic opportunity for someone who:

• Enjoys connecting with people and providing top-notch support
• Wants to grow in an administrative or customer service career
• Values teamwork and continuous learning
• Is looking to make an impact in a company that values dedication and innovation

QUALIFICATIONS

• High School Diploma or equivalent is required.
• Secondary education in Business Administration or related field, required; minimum associates degree or equivalent coursework preferred.
• Strong attention to detail with a high level of accuracy in data entry, documentation, and administrative tasks.
• Proficient in Microsoft Office and basic phone systems.
• Excellent organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills, with patience, professionalism, and tact in interactions with customers.

Rotochopper is an EOE employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

WHY JOIN OUR TEAM:

We offer a competitive hourly rate in the $20.00 to $24.00 range, based on experience and qualifications.

Beyond competitive pay, our market-leading benefits are designed to support your well-being. As an ESOP (Employee Stock Ownership Plan) company, we are proud to offer ownership opportunities to our employees. Our benefits package includes medical, dental, vision, and life insurance, along with short- and long-term disability coverage. We also provide a health savings account with a company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it’s needed most. Additionally, we offer company-paid uniforms, allowances for safety PPE, and generous paid time off, including volunteer time off and paid holidays, to support rest, personal growth, and community engagement.

APPLY TODAY!

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