Job Description

Director of Outpatient Services

University of Utah Health Hospitals and Clinics is seeking a new Director of Outpatient Services for the Central Service Delivery Area (CSDA). This position oversees the primary care and specialty care ambulatory operations for the following outpatient services and locations:

• Sugarhouse Health Center
• Redwood Health Center
• Redstone Health Center
• Madsen Family Practice
• Utah Diabetes and Endocrinology Center (UDEC)

Qualified candidates must meet the following minimum requirements:

• Bachelor degree in Health Care Administration, Business Administration, or related area, or equivalency.
• Six years of progressive management experience.

Strongly preferred qualifications:

• Master's degree in Health Care Administration, Business Administration, or related area.
• Direct operational experience within ambulatory care environments.

The incumbent is responsible for directing the operations and strategic planning of human resources, customer/patient services, and financial management for the assigned outpatient function in support of the goals and mission of the organization. The incumbent works with multiple departments, physicians and staff to understand and meet the needs of the surrounding community. This position has no responsibility for providing care to patients.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards, and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality, and trust that are integral to our mission.

Responsibilities

Job Specific Responsibilities and Accountabilities:

• Performs to required standards for job specific responsibilities and technical competencies.
• Talent Management: Hiring, training, developing, and communicating with staff.
• Financial Management: Responsible for developing, monitoring, and achieving budget goals. Manages labor and non-labor expenses to budget or flex budget. Manages revenue to budget to maximize potential revenue.
• EPE/Service: Responsible for patient satisfaction scores within assigned area(s). Responsible for upholding PROMISE standards of direct reports and team members.
• Quality: Responsible to achieve quality goals for assigned area(s). Manages and promotes continuous process improvements in assigned area(s).
• Performance Management: Responsible to provide staff feedback on performance, including on-time appraisals and coaching. Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
• Building Relationships: Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization. Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities:

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated leadership, human relations, and effective communication skills.
• Ability to determine the appropriate staff mixes to support patient and customer needs.
• Knowledge of hospital business operations and demonstrated strategic planning skills.
• Knowledge of budgeting practices, reporting analysis, and forecasting.

Qualifications:

• Required: Bachelor degree in Health Care Administration, Business Administration, or related area, or equivalency. Six years of progressive management experience.
• Preferred: Master's degree in Health Care Administration, Business Administration, or related area.

Working Conditions and Physical Demands:

Employee must be able to meet the following requirements with or without an accommodation:

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements: Carrying, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing, Walking

Multi-lingual Candidates Welcomed

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