Are you passionate about delivering excellent customer service and have a strong interest in retail sales? At Tenneybrook Markets we offer competitive pay, benefits, and opportunities for career growth. If you are motivated, enthusiastic, and enjoy working in a dynamic team environment, we are seeking great people like you! Join us and become part of our amazing journey. We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.
About Us:
TenneyBrook Markets is a leading convenience store chain committed to providing exceptional customer service and high-quality products to our valued customers for over 3 decades in the heart of Rutland, Vermont with C-stores in VT and NY. At TenneyBrook, we're more than just a convenience store; we're a community where you can make a difference. We are committed to helping you achieve your career goals.
Our Values Drive Our Guest Experience We CARE in every way, every day!
Customer Focus
Accountability
Respect
Excellence
The goal of this position is to be prepared to step into a Store Manager role. The primary role of the Assistant Manager is to successfully oversee operations of a C-Store in the absence of a manager. This individual is also responsible for required daily, weekly and monthly paperwork including inventory and bank deposits, etc. when the Store Manager is not working. The Assistant Manager will assist the Store Manager in the day-to-day activities within the store and the development and training of store sales associates, while ensuring that company standards are met at all times. The Assistant Store Manager is responsible for supporting the training and coaching of all employees to follow all state and federal regulation compliance, including alcohol and tobacco sales.
- Assists management with the hiring and training of new and existing staff.
- As requested by the Manager, conducts or assists with performance evaluations that are timely and constructive.
- Assists the Manager with employment actions, including discipline and termination of employees in accordance with company policy.
- Provides exceptional customer service.
- Establishes all sales are recorded accurately: includes gas, lottery and convenience store items.
- Assists with making bank deposits as requested by Store Manager.
- Collaborates with management team and communicates any concerns with merchandise pricing to the Price Book Administrator.
- Assesses environmental procedures, ensuring compliance, training staff on spill response, safety and security issues, and the reporting procedures for both staff and customer incident or accidents following company reporting protocol.
- Manages inventory, approving or facilitating purchases as needed; verifies costs and receipts, orders supplies as necessary.
- Exhibits exceptional customer service with each guest interaction.
- Monitors staff performance, identifying and facilitating opportunities to increase productivity and efficiency.
- Oversees daily duties of staff to ensure projects are completed and customer needs are met.
- Trains staff on federal and state approved certification programs for the sale of age restricted products.
- Maintains property, may include emptying trash cans, wiping down gas pumps, salting.
- Excellent verbal and written communication skills.
- Scheduling flexibility for all shifts with ability to perform all duties of a store associate regularly, including covering shifts when necessary for call ins, overnights, and weekends.
- Basic understanding of budgeting principles, including managing expenses, tracking sales performance, and maximizing profitability.
- Ability to work both independently and collaboratively.
- Excellent time management skills with the ability to assign and delegate tasks.
- Proficient with POS or related retail sales software.
- Excellent organizational skills and attention to detail.
- Ability to work effectively as part of a team and collaborate with colleagues to achieve common goals.
- Associate Degree in business management or related field preferred.
- One year in a supervisory role required.
- Two years of related experience in the retail / customer service industry required.
Physical Requirements:
Be able to enter and work in a cooler of 30 degrees up to 30 minutes at a time. Must be able to lift merchandise up to 40lbs.
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